Client Feedback
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Millennium Hotels & Resorts“Our hotels are very pleased with SiteMinder, they can’t imagine what to do without it! It updates rates and inventory quickly for all the sites we are listed on. It is easy to manage, and there is a great support team. SiteMinder also continuously invests in improving their product and setting up links to even more channels. That gives us the opportunity to improve our on-line visibility, and to increase our revenues!” |
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HOTEL AUGUSTINE“This marks a major step for the hotel especially for the Revenue Manager, because the time we’ve invested in the past can now being used for other strategic revenue streams. We know how important OTAs are and how careful we need to be to make sure that everything works, everyone has availability and we have rate parity. After almost 20 years in this job, it’s great to know that I can concentrate on more important things like yielding 10-15 different extranets. Once done, I don’t need to change the price again.” |
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De Vere Hotels“Implementing SiteMinder across the venues estate roll out has passed extremely smoothly and without any interruption or downtime to our systems. |
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Aston International“Aston’s various resorts, villas and serviced residences are welcoming guests from around the world and they are increasingly searching for information online. We want to make this process as user-friendly as possible for all of our guests, which is why we’ve selected SiteMinder as our partner for all of our hotel booking engine needs.” |
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FOSSHOTEL“A Channel Manager is an absolute necessity to maintain rate parity and your inventory across all 3rd party booking sites. SiteMinder Channel Manager has exceeded our expectations in most areas, we are particularly happy that its functions are easy to operate and to learn. Updating availabilities for 9 FOSSHOTEL has never been so easy. We have significantly increased and maximized our online sales revenue in all our properties. |
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Best Western“With a new property, it’s imperitive to maximise your online exposure and using SiteMinder to manage our online inventory made it easy. All of our loaded websites, shows all of our available rooms, all of the time!.” |
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SilverNeedle Hospitality“SilverNeedle Hospitality chose SiteMinder because they are a dynamic and ever evolving company who put the needs of their customers first and develop their service alongside our business needs which makes for a good long term company relationship. They offer simple, fast and reliable technology which makes rate parity across all online websites including our own a breeze. There are No Lock in contracts and they have an excellent support team 7 days a week” |
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Novotel Singapore Clarke Quay“We decided to use SiteMinder because it is such an easy to operate and user friendly tool for ensuring rate parity across our websites. All of this can be done from one easy to use web page!” |
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Village and Life Group“The SiteMinder Channel Management System has drastically improved our ability to distribute accurate rates and availability to our network of online travel agents for 365 days in advance. We have significantly increased our online revenue by 40%. The SiteMinder system enables us to build a larger network gaining access to new markets and customers. They have provided us with very quick and efficient service, an easy to use system and a great value for money product.” |
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Newmark Hotels“SiteMinder has made it so easy to manage our online inventory as well as ensuring rate parity – plus we are gaining many more online bookings especially using their commission free booking engine-TheBookingButton- on our own website. No more hassle of manual updating! We look forward to moving to the next step – integration to Opera v5” |
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The Cavendish London“Efficiency, simplicity and speed were key reasons why we signed with SiteMinder to extend our online reach. SiteMinder’s unique pooled inventory model means that all of our rooms are available on all channels, which will increase our online revenue potential. SiteMinder also automatically adjusts our inventory each time a booking is taken on any online channel, which cuts out the danger of overbooking. The interface is easy to use, the support from the SiteMinder team is impressive and the management of our distribution channels has become a whole lot easier and more effective.” |
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Aleenta Resorts“We are extremely satisfied with the SiteMinder Channel Manager. We found the system to be very user friendly, and the team found it easy to learn and understand quickly. For properties with limited rooms the pooled inventory system is great and works well for us by avoiding overbooking. With SiteMinder we are able to react fast on market changes and yield our room rate through all the online channels.” |
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POP! Harris Hotels“We, at Tauzia Hotel Management are happy to use SiteMinder’s solutions for POP! Harris Hotels, our Indonesian brand of innovative and eco-friendly budget hotel chain. For our first property, POP! Harris Hotel Denpasar Teuku Umar, Bali, we clearly see the benefits of using SiteMinder’s TheBookingButton which offers our guests a simple and user friendly tool to book rooms, especially as our reservations go mostly through our website WWW.POPHARRIS.COM. From operational side, thanks to SiteMinder’s Channel Manager, with this tool, maintaining rate parity and guaranteeing consistent room availability is effortless. We are looking forward to keep working with SiteMinder for our upcoming budget POP! Harris Hotels in Jakarta, Bali, Yogyakarta and Surabaya.” |
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The Punt Hill Group“SiteMinder provides us with an effective and efficient means of updating availability and rates across all the major local and international 3rd party websites as well as our own for all of the 14 properties within the PUNTHILL GROUP. The SiteMinder team provide friendly and prompt assistance and support. It makes my life so much easier and I am so glad we made the switch to SiteMinder.” |
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Hotel 81“We are extremely happy to work with SiteMinder, as our channel manager, for our both our Hotel 81 & Value Hotel chain of hotels. SiteMinder has exceeded our expectations in most areas, we are particularly happy that its functions are easy to understand and operate. With TheBookingButton as our website’s booking engine, we have increased materialized conversions as well as lowered cost per reservation. SiteMinder also facilitated transfer of reservation details from our OTAs directly into our PMS. This has improved the efficiency of our reservations’ team significantly and we must add for the record that their strong backroom support team deserves much credit.” “At Hotel 81 & Value Hotel, we look forward to expanding our scope and partnership with SiteMinder.” |
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Mannabay“The SiteMinder Channel Manager saves you an incredible amount of time, as you are only having to input data once, which then reaches all your registered booking engines. The back-end has so many options to optimise your rates and exposure. The same goes with TheBookingButton – it is clear and very user friendly for travellers to find out more about your hotel and the booking process is quick and very simple. Although we are a small boutique hotel, we have noticed increased online bookings since working with SiteMinder.” |
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Pacific Club Spa Resort Hotel“After extensive research on the options available (and their cost) we choose to use SiteMinder Channel Manager. The only comment I have about the Channel Manager is “Priceless”, an absolute necessity. It is simple to maintain rate parity and allotments across the board (our staff were up and running in less than a day after the initial setup with practically no training). In fact it was so easy to understand and use I was initially sceptical, but it really works.” |
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Kamala Dreams“The Channel Manager changed my life so much that i can now enjoy going out and playing golf without having to worry about allotments, double bookings and related problems. And the best thing of all is that your software is very user friendly and really easy to operate, even for people with little or no computer skills.” |
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McNevins“McNevin’s resisted the temptation to move to SiteMinder for a long time because we thought it would be too difficult and time consuming. We finally made the commitment to change and it was the best decision we ever made. SiteMinder basically did it all and the support that we have received since has been tremendous and I only wish we had done it sooner.” |
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Green Garden Beach Resort“We are overwhelmed by using SiteMinder’s Channel Manager because we don’t need to worry about rate parity issues from partner OTAs. Updating room availability is easy with pooled inventory and rate updating is also very convenient through Master Rates with ranges of variables. We find the cost is very affordable in view of their support team who is always available to assist with any online reservation issues.” |
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City Edge Apartment Hotels“City Edge decided to use SiteMinder because of its clean, easy to use interface. Soon after starting to work with SiteMinder, we were further impressed with the quick response to and resolution of queries. We are happy to recommend SiteMinder to any accommodation operator. |
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Pandanaran Hotel Semarang“Trying to manage inventory and rate parity for 170 rooms with 8 online booking channels gave me a headache and my hotel room listings where showing on the second page of OTA’s sites. |