The process for connecting to the pmsXchange service is a five-stage development to production lifecycle process as outlined below.
The 5 stages are
Phase 1 – Initiation
The PMS Vendor and Siteminder discuss and sign-off on a Vendor partnership agreement.
The PMS Vendors technical team reads through the pmsXchange documentation and confirms their technical ability to make a connection.
Phase 2 – Development
A pmsXchange test account is created for the PMS Vendor on SiteMinder’s test environment and self-testing can occur at any time.
PMS Vendor commences development and indicative timeframes are discussed.
A pmsXchange development process form is to be completed within 5 days of the test account being provided to give SiteMinder an understanding of the type of connection to be made and certification requirements to be completed.
Phase 3 – Certification
The PMS Vendor submits their final interface to SiteMinder for certification. SiteMinder will provide test plan documentation and specific test cases to be completed and signed off by SiteMinder and the connecting party prior to the Production Pilot stage.
Phase 4 – Production Pilot
SiteMinder and the PMS Vendor agree on 1 pilot hotel that will be used as the first connection on the production environment. It is best for all parties if this property is an existing user of SiteMinder.
The lead-time to fully configure the production pilot hotel is normally 3 days.
If the hotel to be piloted on the new PMS connection is a new hotel to SiteMinder they will need to go through training on the SiteMinder system before moving onto the production pilot phase.
Phase 5 – Production
Once a PMS Vendor is certified and the production pilot property has been successfully running for approximately 1 week additional properties can be added to the connection. New properties will contact SiteMinder sales who will confirm the PMS upgrade connection and organise the configuration and training for the property.